Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Capable Help Center
  1. Capable Help Center
  2. Capable Service Desk

Capable Service Desk

Please search our documentation before opening a support ticket - your solution might be just a click away!

Our base support offering has response time targets based on the severity of the issue.

We also offer a premium support plan for customers who require:

  • faster response times
  • formal SLAs, or
  • 24/7 support.
  • Report a bug or incident

    Tell us any problems you're experiencing.

  • Ask a question

    Trying out our product and want more information?

  • Suggest a new feature

    Let us know your idea for a new feature.

Powered by Jira Service Management
{"xsrfToken":"879896297bc065ff5ea8771e9185383c021d6e4a_lout","branding":{"id":"3","key":"csd","name":"Capable Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#a6a7de","headerLinkHoverBGColor":"#a6a7de","headerBadgeColor":"#a6a7de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8641de26-0fec-48bb-b43e-5f208964977f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzZmMTA2ZS00ZGIzLTQxMjEtOTY3Zi1mYmNiMzk0NzQ3ZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg2NDFkZTI2LTBmZWMtNDhiYi1iNDNlLTVmMjA4OTY0OTc3ZiI6WyJyZWFkIl19LCJleHAiOjE3NzM0MjYwMjksIm5iZiI6MTc3MzQyNTQyOX0.--vXk35QUv-4jMESVz-c_fM-6cTKCkItNX6pxZjxVXQ&client=cc6f106e-4db3-4121-967f-fbcb394747ff&mode=fit","logoId":"8641de26-0fec-48bb-b43e-5f208964977f","isLogoAvailable":true,"helpCenterTitle":"How can we help you today?","sharedPortalName":"Capable Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help you today?","sharedPortalName":"Capable Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4953f1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzZmMTA2ZS00ZGIzLTQxMjEtOTY3Zi1mYmNiMzk0NzQ3ZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzM0MjYwMjksIm5iZiI6MTc3MzQyNTQyOX0.0b_pevV5cbt-oMyNhvZMKzLW1wS9AvuwkY1XDxCDXEM&client=cc6f106e-4db3-4121-967f-fbcb394747ff&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#4953f1","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"csd","projectId":10023,"serviceDeskId":3,"name":"Capable Service Desk","description":"<p>Please <a href=\"https://help.gocapable.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">search our documentation</a> before opening a support ticket - your solution might be just a click away!</p>\n<p>Our base support offering has response time targets based on the severity of the issue.</p>\n<p>We also offer a <a href=\"https://gocapable.com/resources/book-a-demo\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">premium support</a> plan for customers who require:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>faster response times</li>\n <li>formal SLAs, or</li>\n <li>24/7 support.</li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"12","name":"Ask a question","descriptionHtml":"<p>Fill out the form below to ask a question or request help.</p>\n<p>Please provide accurate information so our team can assist you as quickly and effectively as possible.</p>","callToAction":"Ask a question","introHtml":"<p>Trying out our product and want more information?</p>","icon":10505,"iconUrl":"https://innovator.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[3],"key":""},{"id":"45","name":"Report a bug or incident","descriptionHtml":"<p>If you’ve encountered a bug or experienced an incident while using our app:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>What went wrong</li>\n <li>What you were doing at the time and when</li>\n <li>Steps we can follow to reproduce the issue</li>\n <li>Screenshots and error messages</li>\n <li>Browser console and network logs (if applicable)</li>\n</ul>\n<p>These details help us investigate and resolve the problem more quickly.</p>","callToAction":"Report a bug or incident","introHtml":"<p>Tell us any problems you're experiencing.</p>","icon":10508,"iconUrl":"https://innovator.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[3],"key":""},{"id":"10","name":"Suggest a new feature","descriptionHtml":"<p>Help us improve by suggesting your ideas for new features.</p>\n<p>The more details you provide, the better we can understand and consider your suggestion.</p>","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10498,"iconUrl":"https://innovator.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://innovator.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"4":[78],"3":[45,12,10,78]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"69d7f4d8-80be-3250-ad97-fcd56b9cfb7a","appLinkName":"","appLinkUrl":"","spaceKey":"AFC","spaceName":"Capable Approval for Confluence","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":3,"kbLinkDomainURLs":["https://innovator.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYzZmMTA2ZS00ZGIzLTQxMjEtOTY3Zi1mYmNiMzk0NzQ3ZmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzM0MjY2MjksIm5iZiI6MTc3MzQyNTQyOSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.N_lnsVQBaigKHo3vLXKWJtxx_FavQPRIG11RN25blik","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"cc6f106e-4db3-4121-967f-fbcb394747ff","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Capable Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://innovator.atlassian.net/wiki","kbLinkDomainURLs":["https://innovator.atlassian.net"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Finnovator.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0Y2M4ZTg5YjgxYmJjNjVmNWE2OGRjZjg4MDhkNjkzZWNlNzczYzk0MmJmZDc3MzJhZDRiYjI1Yzg1NzQ1NTZjIiwiaXNzIjoiZWM3ZjQ1ODQtMTFhYy0zNmQ3LWE4MTYtYTFmZmYxM2EwMWZhIiwiY29udGV4dCI6e30sImV4cCI6MTc3MzQyNjMyOSwiaWF0IjoxNzczNDI1NDI5fQ.N3B0qqJAhQh7mAjS8_vMlgEVCbAgRaa4lkF2eizBG_Q\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImVjN2Y0NTg0LTExYWMtMzZkNy1hODE2LWExZmZmMTNhMDFmYSIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2lubm92YXRvci5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9pbm5vdmF0b3IuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ1NEIiwiaWQiOiIxMDAyMyJ9fX0sImV4cCI6MTc3MzQyNjMyOSwiaWF0IjoxNzczNDI1NDI5fQ.8XsCjofJM8RMXDMkXJfs1iJzNoopboX3JI_KHXMkAbg\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://innovator.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://innovator.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CSD\\\",\\\"id\\\":\\\"10023\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CSD\\\",\\\"project.id\\\":\\\"10023\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Europe/London\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://innovator.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=innovator","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"879896297bc065ff5ea8771e9185383c021d6e4a_lout","baseUrl":"https://innovator.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://innovator.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cc6f106e-4db3-4121-967f-fbcb394747ff","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"de67534abe114b5a827548937e2eb364","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://innovator.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}